Frequently Asked Questions
Find answers about our handcrafted alpaca garments, production, shipping and exchanges.
Simply click the “Request Information” button on any product page. Our team will be happy to provide information about availability, colors, production time and shipping options.
Yes. We ship throughout Peru and to most countries worldwide through trusted international courier services.
Shipping costs and delivery times vary depending on the destination.
Our garments are handcrafted in Peru using premium alpaca fibers, carefully selected for their softness, warmth and durability.
Each piece is made by skilled local artisans.
es. Exchange requests are accepted within 7 days of receiving your garment, provided it is unused, in perfect condition and returned with its original packaging.
Please note that we do not offer monetary refunds.
To preserve the beauty of your garment, we recommend gentle hand washing or professional dry cleaning.
Store your garment folded in a cool, dry place and avoid hanging it for extended periods.
Production times vary depending on the garment and availability.
Our team will gladly provide an estimated production and delivery timeline once your request has been received.