Return & Exchange Policy
At Philomena, every garment is handcrafted with exceptional care. If you need assistance regarding an exchange, our team will be happy to help.
Exchanges
We accept exchange requests within 7 days of receiving your garment.
Items must be in:
Perfect condition
Unused condition
Original packaging included
Exchange Conditions
Exchanges are subject to product availability.
If you select an item of greater value, the price difference may be paid.
Products showing signs of use or damage cannot be exchanged.
Refund Policy
As each Philomena garment is carefully handcrafted and prepared upon request, we do not offer monetary refunds.
We encourage our clients to contact us before confirming their request so we can help them choose the ideal garment, color and finish.
International Orders
For international clients, exchange requests will be reviewed individually.
Shipping costs related to exchanges are the responsibility of the customer unless otherwise agreed.
Need Help?
For any questions regarding exchanges or your request, please contact us.